Every subscriber, plan and invoice in one place
An internet provider grows by adding subscribers, and every subscriber adds a plan, a bill, an installation and eventually a support call. Past a few hundred, spreadsheets stop being a system and start being a risk.
What's included
- Subscriber records with plan, address, equipment and installation history
- Billing cycles that run on their own and flag who has not paid
- Support tickets tied to the subscriber, not to whoever answered
- Technician view for installations and service calls, usable in the field
- Reports on churn, collection and growth by zone
- Built as a platform, so a second operator can use it without a rewrite
Common questions
- Do you have this working already?
- Yes. IspWeb is a management platform for internet service providers built by SMARTUZ. It is behind a login, so the public part of our portfolio only shows the sign-in screen — but it is a working system, not a concept.
- Can it import the subscribers I already have?
- Yes, and that is usually the first task. Most providers arrive with a spreadsheet, and getting it in cleanly — including the messy rows — is part of the work.
- What size of operator is this for?
- It earns its keep from roughly a few hundred subscribers upward, which is where manual billing starts costing more in errors than the software costs to run.